Shipping policy

Shipping Policy — Ginista Fine Drink Condiments

Last updated: 21 May 2026

Ginista Fine Drink Condiments currently ships throughout South Africa, with selected international distribution partnerships available.

1. Order Processing

Orders are typically processed within:

  • 1–3 business days for standard online orders
  • Additional time may apply during promotional periods, holidays, or peak demand

Orders are only processed once payment has been successfully received.

2. Shipping & Delivery

Estimated delivery times:

  • Major South African centres: 2–5 business days
  • Regional and outlying areas: 3–7 business days

Delivery timelines are estimates and may vary depending on courier operations and external factors.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Parcel size and weight
  • Courier rates

4. Incorrect Delivery Information

Customers are responsible for ensuring delivery details are correct at checkout.

Ginista Fine Drink Condiments will not be responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

5. Damaged Deliveries

If your order arrives damaged:

  • Notify us within 48 hours of delivery
  • Provide photographs of the parcel and products
  • Include your order number

We will assess and resolve the matter as quickly as possible.

6. Delayed or Lost Parcels

While we work with trusted courier partners, delays may occasionally occur.

If your parcel is delayed, lost, or marked as delivered but not received, please contact us so we can assist with an investigation.

7. Contact Us

For all shipping-related queries, please contact:

📧 kian@ginista.com
📞 +27 79 718 8529
📍 Paarl, Western Cape, South Africa